WORK EXPERIENCE
An inventive design engineer who is leading the AI frontier with ingenious solutions in a SaaS and commercial world. A leader who can build and rebuild to adapt to a changing software landscape.
Skills
Executive design leadership providing strategic design vision for 0-1 and 1-2 products with successful launches
Hands-on AI design strategy & vision, large platform rollout for scaling across multiple products
Design Thinking workshop facilitation
iOS, Android Native mobile & Responsive design best-practices
Accessibility standards and practices (Certified)
Establishing & Managing Design Systems (React & Angular)
Recent Trainings: Designing AI Experiences, Statistics for UX
Establishing Analytics programs with multiple platforms, driving success metrics in design
Establishing and operating Design Operations at large organizations
Building new UX teams; team growth planning and strategy for growing design maturity
Service Design, Service Blueprinting for software and for supporting business functions
Agile & Lean UX methodologies with cross-functional teams and tools integration
Director of Product Design (Head of Design)
NEOGOV - October 2024 - March 2026
Summary: Led design strategy for all HR, Workforce Management, and Public Safety HR solutions for the public sector. Suite of products include accessible 508c compliant solutions, responsive & mobile design, and AI solutions across the product solutions suite.
Hands-on AI design strategy with 7 cross-platform rollouts with scalable components for fast & agile implementation in 2025.
AI Project List:
Policy Assistant Bot
Employee Document Management System
Smart Jobs Recommendations
Policy Analysis Research tool
Writing Assistant
Quality Assurance in Public Safety, General AI Agent
Accreditation Gap Analysis Tool
Established a design system and new R&D processes supporting the system adoption to increase code quality and accessibility compliance. Product manager of the design system development efforts.
Built out new UxR processes to generate more qualitative studies and post-launch testing of new product features while increasing generative studies across the team.
Launched new Beta customer research program to measure and respond with design solutions while customers tested new features accounting resulting in 6 successful feature launches that increased satisfaction by 15% with CES scores.
Implemented new design agile processes with new Jira boards and 2-week design sprints to manage work across 15+ products and product teams.
Scaled the growth of the design team with 10 additional team hires.
Senior Director of Product Design
Genesys - March 2022 - May 2024
Summary: Led design strategy for Genesys Contact center products that encompass workforce management, agent AI assist tools, journey orchestration, and multi-channel customer service solutions. Solutions are cloud-based (responsive for mobile), and native mobile.
Interim Global User Experience leader- Fall of 2023
Global Leader of Design Operations for global design team Established cross-functional design processes, Designer Onboarding, Internship Program
Ownership of Budget & Tools management, Design Metrics management, Career framework development and support, employee engagement and Designer learning & development for a team of 70+ designers across the globe.
Workforce Management Design Leader leading Workforce Scheduling, Workforce Forecasting, Learning & Coaching, Gamification, Evaluations, Surveys and Speech and Text Analytics
Established design thinking practice in the area as well as a platform analytics reporting program
Global Leader of Product Design, Design Thinking & Research across the Multicloud CX business unit
Established new Design function and Design System build out strategy Created Design program metrics and implemented user analytics tools
Design Thinking leader and facilitator across the business unit to help define and solve problems and educate on the process
Established user research program across the organization to establish a user testing pool and promote customer engagement with products and the development process
Senior Director of User Experience and UX Research
Ivanti Software - December 2020 - March 2022
Summary: Global Leader of Product Design & Research across six product areas for a team of 50+ global designers, Front-End Engineers and managers for IT suite of management tools for cybersecurity, desktop management, AI health and automation bots, and workspace management.
Global Leader of Product Design & Research across six product areas for a team of 50 global designers and UX managers
Established UX Vision and roadmap for Design team for 2021 & 2022
Conducts product analysis across multiple feedback channels and provides strategic cross-platform product recommendations for strategic planning
Established mentorship and talent retention program for Design team
Established UX agile process with program measurement tracking
Past Experience
UX Manager
ZOLL Data Systems
3/2019 - 12/2020
Lead Product Designer and Team Manager for Patient Care applications with SaaS and Native Mobile, establishing native mobile design program
Established UX Customer Research program
Designed and conducted first Empathy Immersion workshops for emergency personnel personas
Established and managed Google Tag Manager and UserIQ tagging, strategy and reporting
Established and grew a new UX Design team
Defined and led agile design strategy efforts for local, European and off-shore scrum teams
Three patent inventions for AI automation submitted to U.S. Patent office .
UX & CX Manager
Johns Manville
01/2017 - 03/2019
First Team Leader and Manager of development and design resources
Established persona and journey mapping program to drive KPIs and establish project metrics
Established customer experience program with CX processes and standards using customer feedback research
Established JM.com product strategy, ownership and redesign to increase business goals and customer experience across all business units
Designed & conducted design thinking workshops for cross-functional teams
Created designs for desktop and mobile experiences
UX Strategist & Team Leader
Willis Towers Watson
01/2014 - 01/2017
Team Manager of UX designers & front-end developers for Compensation Planning platform and Talent Management Software
Lead Product Designer for new compensation application
Built & grew new product design team for Talent Management area
Designed & conducted design thinking workshops for cross-functional teams and stakeholders
Created new personas and conducted organization-wide trainings to educate internally and foster empathy
Established analytics, accessibility, and mobile strategy
Presented research findings and product experience recommendations to senior stakeholders & clients to drive product strategy
UX Software Architect
Level 3 Communications
06/2011 - 12/2013
Lead UX Designer for MyLevel 3 portal and Level3.com - ecommerce
Partnered with stakeholders in building out first UX team
Established the UX research program with usability research and analysis, A/B testing, feedback surveys, and analytic data
Established Google Analytics (Google certified) reporting for new quantitative data metrics
Designed and implemented application site & user feedback program to drive design strategy
Established and built out new personas for team design strategies
Lead Usability Specialist & Information Architect
10/2007 - 06/2011
Worked collaboratively with the Qwest product team and marketing partners to develop interface layout and interactive design for Qwest products and customer engagement flows
Managed and led usability studies, strategies and solutions for qwest.com and centurylink.com
Worked across all lines of the business on website and application development best practices as a business subject matter expert
Led customer experience surveys and analysis (A/B testing) across the Qwest.com website